Body Control Matwork Pilates in Reepham, Norfolk.
Policies
Everything you need to know about booking, payment and health requirements. If you have any questions, please get in touch before your first session.
Booking and cancellation policy.
From time to time I understand that cancellations happen and I try to be as flexible as possible. However, I do need to cover the hire costs of the venues I use for group classes.
Classes run weekly in blocks of five or six weeks. Your place is only confirmed once full payment has been received by bank transfer at least 48 hours before the block begins. Block bookings are non-refundable. A refund would only be considered under exceptional circumstances and remains at Corrina Ruth’s discretion.
Missed classes within a block are non-refundable. Where possible, an alternative class may be offered, but this is subject to availability. Only one alternative class can be taken per block, and at least 24 hours notice must be given in advance.
Pay as you go places are available where space permits, on a first come, first served basis. Your place is not secured until payment has been received. Pay as you go sessions are non-refundable if less than 24 hours notice of cancellation is given.
Payment is due at least 48 hours before your scheduled session by bank transfer. If you need to cancel, please give at least 24 hours notice and your session can be rearranged at a mutually convenient time. Cancellations made with less than 24 hours notice are non-refundable.
Payment is due at least 48 hours before your scheduled session by bank transfer. If only one person from a duo is able to attend, the session will be charged at the standard one-to-one rate of £40. If you need to cancel, please give at least 24 hours notice and your session can be rearranged. Cancellations made with less than 24 hours notice are non-refundable.
Payment terms.
All payments are made by bank transfer directly to Corrina Ruth Pilates. Payment details will be provided on confirmation of your booking.
One-to-one and duet sessions must be paid at least 48 hours before the session. Group class blocks must be paid in full at least 48 hours before the first session of the block. Pay as you go classes must be paid at least 24 hours before the session.
All payments are non-refundable unless the notice requirements above have been met. Block booking refunds are only considered under exceptional circumstances and at Corrina Ruth’s discretion.
Health screening requirements.
A fully completed and signed Client Enrolment Form is required before you can participate in any one-to-one, duet or group class session. This is a requirement of Corrina Ruth’s professional insurance.
The form covers your health history, any long-term conditions, injuries or recent surgery, and your goals for starting Pilates. This information allows me to ensure that all exercises are safe and appropriate for your individual needs.
Please complete and return your form at least 24 hours before your first session to allow time for me to review it in advance.
Your health needs may change over time — it is your responsibility to let me know of any changes so that your enrolment form can be updated accordingly. If you have been referred to Pilates by a physiotherapist or other healthcare professional, I am happy to contact them directly (with your permission) to discuss any specific considerations.
Corrina Ruth holds a current First Aid certificate.
Privacy policy.
Corrina Ruth Pilates is operated by Corrina Ruth, Reepham, Norfolk. Any questions about your data can be sent to corrinaruthpilates@gmail.com.
When you contact us via this website, by email or by phone, we collect your name and contact details in order to respond to your enquiry and manage your bookings. Before your first session, we ask you to complete a Client Enrolment Form covering your health history and goals. This is required by our professional insurance and ensures every session is safe and appropriate for you. Health information is treated with the highest level of care and never shared without your explicit permission.
We keep your information for as long as you are an active client and for seven years afterwards, in line with our insurance requirements and GDPR.
You have the right to access, correct or request deletion of any personal data we hold about you. To do so, please email corrinaruthpilates@gmail.com. If you are unhappy with how your data has been handled, you can make a complaint to the Information Commissioner's Office at ico.org.uk.
This website is hosted by Wix. Please refer to Wix's privacy policy at wix.com/about/privacy for information about data processed at platform level.
Cookie policy
This website uses cookies — small files placed on your device to help the site function correctly.
Strictly necessary cookies keep the site working and the contact form secure. These cannot be switched off. Anonymous analytics cookies help us understand how visitors use the site so we can improve it. No personally identifiable information is collected through analytics.
You can control cookies through your browser settings, though disabling them may affect how parts of the site function. You can also manage your preferences using the cookie banner on this site.
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Any questions, contact us at corrinaruthpilates@gmail.com.
Ready to begin your pilates journey?
Your first session starts with a conversation.
I’m always happy to talk through any questions before you book. No pressure, no commitment, just a friendly conversation about what would work for you.
